Available Jobs - International
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Available Jobs International
The first important aspect to note is that the successful candidate will work American hours - therefore commencing work at 3:30pm until 12:30am.
The role will be based from home and candidates will need their own laptop and internet connection - (Internet needs to be 20MB fibre connection - cost will be paid by the client)
The role will require being on line during the working hours and providing on-line support to any clients that require IT assistance.
Provide front-line desk and queue support to clients to solve technical issues
Support wide range of client end users with varying levels of technical understanding and knowledge
Properly escalate unresolved issues to the next level of support as needed
Maintain communication with clients to ensure proper follow up on issues through to resolution
Develop and maintain relationships with customers and team members to further enhance customer experience and customer focus
Administrative tasks such as ensuring proper recording, documentation and closure of work tickets including time entries
Preserve and grow knowledge of support procedures, products and services
Recommend procedure modifications or improvements
Utilize excellent customer service skills and exceed customer expectations
Maintain company provided-tools and test equipment and ensure proper calibration and working order.
Conduct the required research, preparation of documents, and presentations for the project and other subjects instructed and guided by the Project Manager and COO;
Support assigned project teams including ground support, consultants and third parties;
Liaise and communicate with stakeholders and partners as instructed by the Project Manager and COO;
Support the remote sensing and ground truthing survey teams and designated operational entities (DOEs)/Validation and Verification Bodies (VVBs) during validation and verification of carbon projects across different countries;
Support ground surveys for forestry, environment and socio-economic profiling;
Support during on ground project activities monitoring;
Support community engagement activities and liaising;
Prepare and maintain data and information records of the ground project activities and ground team members;
Support the COO.